Business Services Mapping in SL1
A business service is an intangible offering or solution that supports an enterprise’s specialized operations and allows them to function more efficiently and effectively. This includes a wide variety of services such as consulting, property and equipment maintenance, financial and accounting, marketing, and legal support. In recent years, technological advances have radically transformed the business services industry by increasing accessibility and providing more flexibility to users.
Technology has allowed businesses to outsource non-core functions, increasing efficiency and allowing them to focus on their core competencies. This has enabled businesses to focus more resources on the products and services that drive growth. As such, the industry continues to evolve with new innovations and trends that will continue to shape its future.
The coronavirus pandemic has demonstrated how the impact of a business services sector can be felt globally and quickly. As a result, companies have reassessed their operational models and begun to adopt new technologies to meet the demands of this rapidly changing environment. Many have also looked to partnerships and mergers to improve efficiency.
Regardless of the industry, business services are essential for ensuring a company can deliver its core value proposition. The key to success is balancing the delivery of business services with the need for cost-effective, flexible and scalable solutions.
In addition to enhancing operational efficiency, business services can help organizations gain visibility and control over their business processes. In many cases, these business processes are complex and involve multiple technical services. Mapping a technical service to a business service helps responders see when an incident affects one of these critical capabilities. Business service mapping also provides context for non-technical stakeholders on the status dashboard when they see an incident impacting a business service that they care about.
For example, transportation services are an important business service for a large number of employees. The ability to transport workers to and from work in a safe, convenient and timely manner has a direct impact on employee productivity. It is therefore important for transportation providers to understand these business needs and adapt their services accordingly.
In SL1, business services can be modeled using either the Service Catalog or CMDB. To create a business service, click New Business Service in the Services menu. Name: Enter a meaningful name that will define the business service. Team (Only available on Business, Enterprise for Incident Management and Digital Operations (Legacy) plans): Select a Team associated with the business service. RCA Options: Choose whether root cause analysis is enabled for this business service. If a service is selected as a favorite, it will appear at the top of the list on the Business Services page. To delete a business service, select the service and click Delete Services. For more information, refer to Viewing and Editing Favorite Services in SL1.